While this video covers crucial documentation completely, it also concentrates on using the job performance review process as a tool to improve management skills and workforce productivity.

Tracing the course of a year's performance appraisal, the presentation demonstrates how a manager is able to retain a good employee, helping him to improve substantially while bettering his own supervisory skills.

This video:

• Teaches supervisors how to use open-ended questions, listening skills, uninterrupted time, joint critiques and other successful techniques.
• Illustrates right and wrong approaches to performance reviews in three steps: Setting Goals and Objectives, Coaching, and End of the Year Review.

Length: 34:00 min.