Workload and Morale Concerns

Surveys indicate that current business conditions continue to impact the morale of workers, as companies try to do more with less. Not surprisingly, 9 of every 10 survey respondents indicated that managers' and employees' workloads have increased in the last twelve months. Also, 80% of those surveyed said that employees' stress has increased and morale has decreased.

Human resource managers listed this concern as a top priority. When asked about their biggest challenge in the next six months, human resource managers provided the following responses:

� Maintaining employee productivity and morale (31%)
� Dealing with health care costs and new legislation (26%)
� Finding qualified candidates (16%)
� Handling organizational change (14%)
� Retaining top performers (13%)

Many managers and supervisors are attuned to workplace discontent, as organizations operate with lean staffing. They should take steps to ensure that employees receive recognition for their efforts and that opportunities for growth and development are addressed.

Employers are also taking steps to reduce employees' stress. Typical measures include:

� Employee assistance programs
� Flexible work schedules
� On-site fitness centers
� Financial management classes

Organizations should not overlook the welfare of their managers. As workforces remain lean, managers often have more people to supervise, and they frequently pick up the lion's share of extra work.

SESCO Management Consultants is available for assistance should you have questions about these issues. You may contact us by phone at 423-764-4127 or by email at sesco@sescomgt.com .